Return Policy
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Attn: Returns
4 Jenet Ave
Toronto, Ontario M6H 1R4
Canada
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your ret
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note:
- A 15% restocking fee will be charged for all returns.
- Product must be in returned in the same box
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@yoursoulfulsupport.com