Return and Refund Policy
Our Commitment to Customer Care
Our Guarantee
Shop with Confidence
We want you to shop with confident and feel fully supported every step of the way. This page outlines how returns and refunds work at Your Soulful Support, including which items are eligible, the timelines involved, and how to start a return. Our goal is to make the process simple, transparent, and fair so that you always feel comfortable purchasing from our store.
All returned items must be new, unused, and include the original packaging, tags, and labels. This ensures that every customer receives safe, hygienic, and high-quality products. To begin a return or refund request, please contact our support team with your order number and reason for return — we’ll respond quickly with detailed instructions and a return authorization number.
We recommend using a tracked shipping method for your return to confirm safe delivery. Once your item is inspected and approved, a refund will be issued to your original payment method, typically within 5–10 business days. Your Soulful Support is proud to provide Health Canada-compliant wellness products, and we stand behind their quality. If your order arrives damaged or defective, we’ll gladly offer an exchange or replacement to ensure your satisfaction.
Return and Refund Policy
Refunds
We want you to shop with confidence and feel fully supported every step of the way. This page explains how returns and refunds work at Your Soulful Support, including which items are eligible, the timelines involved, and how to start a return. Our goal is to make the process simple, transparent, and fair so that you always feel comfortable purchasing from our store. Every customer deserves clarity, and we strive to make your shopping experience stress-free from checkout to delivery.
All returned items must be new, unused, and include the original packaging, tags, and labels. This ensures that every customer receives safe, hygienic, and high-quality products that meet our strict wellness standards. Please handle your items with care while deciding whether they’re right for you, and contact us before returning anything so we can assist with the correct procedure.
To begin a return or refund request, please reach out to our customer support team by email with your order number, product details, and reason for return. Our friendly team will respond quickly with clear instructions and a Return Authorization Number (RAN) to help track your request. We recommend using a tracked shipping method for all returns to verify safe delivery and ensure a smooth process.
Once your item has been received, inspected, and approved, a refund will be issued to your original payment method, typically within 5–10 business days. Your Soulful Support is proud to provide Health Canada-compliant red and near-infrared light therapy devices, and we stand behind their quality and performance. If your order arrives damaged, defective, or incorrect, we’ll gladly offer an exchange, repair, or replacement to make things right.
Damaged Items
Exceptions
If your product arrives defective or damaged, please contact us right away at info@yoursoulfulsupport.com to arrange a replacement or refund. Please note: Products must be returned in the same box they arrived in. A 15% restocking fee applies to all standard returns.
Refunds and Returns
How to Start a Return
Email our customer service team to request a Return Merchandise Authorization (RMA) number.
Once you receive your RMA, place the item securely in its original box.
Include your proof of purchase and ship it to:
Your Soulful Support
Attn: Returns
3-4 Jenet Ave
Toronto, Ontario M6H 1R4
Canada
We recommend using a trackable shipping method to ensure your return arrives safely.
Need Help?
We’re here to make your experience smooth and stress-free.
If you have any questions about our return policy or need assistance.