Privacy Policy

Comments & Data Privacy

Privacy Policy

You can Count on Us


At Your Soulful Support, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our Health Canada-compliant red and near-infrared light therapy products. By using this site, you agree to the terms described below.

We are committed to maintaining transparency in every interaction and ensuring that your shopping experience remains secure, respectful, and confidential.

Return and Refund Policy

Information We Collect

When you browse or make a purchase from Your Soulful Support, we may collect the following types of data:

Personal details such as your name, email address, shipping and billing address, and phone number.

Payment information necessary to complete transactions, processed through trusted, encrypted payment gateways.

Order history and communication preferences so we can provide accurate customer support.

Technical information such as your IP address, browser type, and device data, used to improve site performance and security.

Email marketing data, collected when you subscribe to newsletters, quizzes, or promotions.

Third-Party Services

Privacy Policy

DATA PROTECTION


We work with reputable third parties such as Omnisend for email marketing and secure payment providers for transactions. These partners adhere to strict privacy and data-protection standards. We do not sell, rent, or trade your personal information to any outside company for marketing purposes.

We are committed to maintaining transparency in every interaction and ensuring that your shopping experience remains secure, respectful, and confidential.

PrivACY POLICY

Data Protection and Security

Your Soulful Support uses SSL encryption, secure servers, and regularly updated software systems to protect your data and maintain the highest level of privacy. Payment information is handled by certified third-party processors and is never stored directly on our servers for your safety. We restrict internal access to your personal information to trained and authorized staff members who require it for order fulfillment or customer care. We also use advanced Cloudflare and LiteSpeed security layers to keep our site safe from unauthorized access, cyber threats, and potential vulnerabilities at all times.

Data Collection

How We Use your Information

We collect your data to provide a seamless and personalized shopping experience, including:

  • Processing and fulfilling orders.
  • Sending order confirmations, shipping updates, and product information.
  • Responding to customer service requests.
  • Improving website design, usability, and performance.
  • Providing targeted content, promotions, or recommendations related to your wellness interests.
  • Complying with Health Canada and legal safety requirements for product distribution.

Your information is used only for the purposes for which it was collected and never shared for unrelated reasons

Cookies and Analytics

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze traffic through trusted tools like Google Analytics. Cookies are small data files stored on your device that help us understand how visitors use our site so we can continue improving.

You can disable cookies anytime in your browser settings; however, some features my not function properly if you do.

PrivACY POLICY

Your Rights and Choices

As a Canadian customer, you have the right to:
Request access to the personal data we hold about you.
Correct or update inaccurate information.
Withdraw consent for email communications at any time by clicking “unsubscribe.”
Request deletion of your data, subject to legal and transactional requirements.
To exercise these rights, please contact us support@yoursoulfulsupport.com.

CONTACT US

Updates to This Policy

We may update this Privacy Policy periodically to reflect site improvements, legal changes, or new product offerings. Any updates will appear on this page with an updated “Last Updated” date.

For questions or concerns about this Privacy Policy, please reach us at:

Your Soulful Support
Toronto, Ontario, Canada
info@yoursoulfulsupport.com
🌐 www.yoursoulfulsupport.com

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